Privacy Policy

Effective Date: April 2025

TeleDirectMD, operated by Dr. Parth Bhavsar, MD, is committed to protecting the privacy and security of your protected health information (PHI). This Privacy Policy describes how we collect, use, maintain, and disclose information through our website and telemedicine services, in full compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable state privacy laws.

1. Information We Collect:
- Personal identifiers: name, date of birth, contact information, billing details
- Health information: medical history, medications, symptoms, diagnoses, and treatment notes provided during virtual encounters
- Technical metadata: device type, IP address, browser type for security monitoring and platform optimization

2. Use of Information:
- To provide telehealth diagnosis and treatment
- For e-prescription fulfillment and care coordination
- To communicate with you regarding care, scheduling, and follow-ups
- To comply with legal and regulatory requirements
- To improve our services and conduct de-identified analytics

3. Information Security:
We implement administrative, physical, and technical safeguards to protect PHI, including:
- End-to-end encryption of all communications
- Secure storage in HIPAA-compliant electronic health record systems (RXNT)
- Access control and audit trails for all user activity

4. Disclosures:
We may share PHI with:
- Pharmacies for prescription dispensing
- Laboratories, if applicable, for diagnostic services
- Third-party vendors under HIPAA-compliant Business Associate Agreements
- State and federal authorities as required by law

We will never sell your information for marketing purposes.

5. Cookies and Analytics:
We may use cookies and tracking tools to understand how users interact with our site. No PHI is stored in cookies.

6. Your Rights Under HIPAA:
- The right to access and request copies of your PHI
- The right to request amendments to your health information
- The right to an accounting of disclosures
- The right to file a complaint with HHS if you believe your privacy rights have been violated

7. Contact for Questions or Requests:
Email: support@teledirectmd.com | Phone: 678-956-1855
Mailing Address: 113 S. Perry Street, Suite 206 #5077 Lawrenceville, Georgia 30046