Patient Policies
These policies apply to every TeleDirectMD visit.
Prescribing limits
TeleDirectMD does not prescribe intravenous (IV) medications or intramuscular (IM) medications, except EpiPen (epinephrine auto-injector) refills when clinically appropriate. This includes IV fluids and infusions, and IM antibiotic or steroid shots. We cannot issue these prescriptions for administration at another clinic or by another provider.
Refill policy
Every TeleDirectMD prescription, including all refills, covers no more than a 90-day supply. To continue a medication beyond 90 days, you need a new visit. There are no exceptions.
For as-needed sildenafil or tadalafil for erectile dysfunction, each fill is limited to no more than 15 tablets, with a maximum of two refills, for a total of no more than 90 days. The prescribing clinician decides whether a prescription is appropriate and at what dose. A video visit is required every 90 days to continue the prescription. There are no exceptions to this policy.
Consents, disclosures and notices
- Telehealth Informed Consent. How video visits work, their risks and limits, and your right to decline (PDF).
- State Disclosures. Notices required by individual states (PDF).
- Financial Responsibility. Fees, payment and what you are responsible for (PDF).
- Controlled Substance Policy. TeleDirectMD does not prescribe controlled substances (PDF).
- Texas Medical Board Notice. How Texas patients can file a complaint with the Texas Medical Board (PDF).
- Operational Communications. Appointment and care-related messages.
- Marketing Communications. Optional promotional messages and how to opt out.
Contact
Questions about these policies: contact@teledirectmd.com